Complaints or Disputes.

We, at Sigma Finance pride ourselves on customer satisfaction.

If, for whatever reason, you are unhappy about your loan, the service provided to you by the finance company, or the service that we’ve provided to you, the first step is to let us know by either e-mailing us or calling us on 0800744621

If the person you speak with is unable to resolve the matter it will be referred to the appropriate person, whom will acknowledge your complaint within 2 business days and try to resolve it within 10 working days. If they deem the matter requires more time to be investigated or resolved, they will discuss this with you.

Sigma Finance Services Limited  is a member of Financial Dispute Resolution Service. FDRS is an independent dispute resolution scheme that helps consumers and financial service providers to resolve disputes. The scheme is free for consumers to use.

If you are not satisfied with the way your complaint has been handled or the outcome, the next step is to contact FDRS. Please note that they will direct your complaint back to Sigma Finance Services Limited  if you haven’t tried to resolve it through us beforehand.

How to get in touch with FDRS 

www.fdrs.org.nz

0508337337 

Hardship

Life isnt always smooth sailing…

At Sigma Finance Services Limited, we understand this and are always here to help you in the event you’re facing financial difficulty. Your finance consultant will discuss your situation with you and ascertain how we can ensure your loan is kept up to date.

If you’re facing financial hardship and need to get in touch, contact jason@sigmafinance.co.nz or phone 0800744621